From my book: “25 Things You Can Do to Get Better Results From Your Internet Marketing.”
[17] Consider Adding Chat to Your Website
Online chat tools that give your website visitors the option of chatting with you online in real time are becoming more and more popular.
You have probably used them yourself for online banking or to get online technical support from your website hosting company.
Here are three of my favorite Chat Tools. I have used them all and currently use LiveChat.
- Live Chat: https://livechatinc.com
- Bold360: https://bold360.com
- LivePerson: https://liveperson.com
Action Items
[ ] Live chat tools are gaining more and more popularity but may not work for some businesses. Do not sign-up for any long-term commitment. If you decide to use a live chat at your website, try it for 90 days first.
[ ] Most chat tools have a mobile app so that you do not have to be in front of your office computer all the time and can still answer chat session requests.
[ ] Configure your chat so that it requires a pre-chat registration. This allows you to get a name, email address, and phone number. Maybe even additional information to prequalify a potential client.
[ ] Try to avoid long back-and-forth messages. Get someone on the phone ASAP.
